UC NAME |
UC DESCRIPTION |
PARTICIPATING ACTORS AND ROLES |
Manage security of the whole
system |
MSOC protects the system againist danger, loss and criminals. |
Marine Security Operation Center |
Optimize performance |
Optimizing performance is the
process of modifying a software system to make some aspect of it work more
efficiently or use fewer resources. |
Data Warehouse |
Process and store data |
Hotel system stores data by using database management system. |
Data Warehouse |
Reduce cost |
Reducing total spent for goods or services including money and
time and labor. |
Data Warehouse, IN House IT Staff |
In-House |
Working In-house is when a
function or task is performed by the company itself, instead of using outside
contractors |
In House IT Staff |
Register customer |
Add customer profile to hotel system. |
Front Office Manager |
Handle customer through
telephone |
Front Office manager answer phones and gives information |
Front Office Manager |
Inform customers |
Front Desk manager gives information about hotel cost,
services and rooms. |
Front Office Manager |
Check whole system |
System manager checks the system
if there is any problem and orginize reports to system owner |
System manager |
Activity report |
Sales & Marketing creates an activity report and activity
monitoring to system manager. |
System manager |
Handle Technical Issue |
Handle Technical issues when occurs. |
IT Service Department |
Software consulting |
A software consultant is a
professional that assesses a business or organization’s processes and
provides software solutions and other recommendations based on that
assessment. |
IT Service Department |
Training Curriculum |
An established set of course
topics for instruction in an approved training program for a particular
discipline designed to provide specialized knowledge and skills to front desk
manager. |
Personnel Training manager |
Monitor Employee Performance |
Monitoring involves conducting
periodic checks to determine an employee's level of performance in relation
to established performance standards. Monitoring provides the data by which
performance is ultimately evaluated |
Personnel Training manager |
Get information |
Customer gets information from Front Desk Manager. |
Customer |
Pay for services |
Customer pays for services. |
Customer |
Makes Reservation |
Makes a reservation for customer. |
Customer |
Banquet Sales |
Banquet Sales is the backbone of
banqueting.The efficiency of banquet operations and guest satisfaction
depends on banquet sales .The staff has to be perfect & the coordination
of the office with the kitchen should be very professional. |
Sales and Marketing department |
Make Booking |
Customer makes booking from
internet or phone call.By using phone call front desk manager helps if there
is available rooms. |
Sales and Marketing department |
Identify Feature Improvement |
This improvement measured to
imrpove working performance and improving income of hotel chain. |
Sales and Marketing department |
Continous Working |
A sustained and uninterrupted
work activity,for example non-stop website services. |
Maintenance department |
Productivity Work |
Works on increase productivity. |
Maintenance department |
Keep track of business
transactions |
Keeps track of an economic event
or activity that initiates the accounting process or recording it inthe
firm's accounting system. |
Account department |
Repair financial statements |
Repairs the formal record of the financial activities of a
business, person, or other entity. |
Account department |
Handle daily operations
reports |
Account department works on daily operations and reports. |
Account department |
Check reservations |
Checks the reservation system and give information about
rooms. |
Reservation manager |
Check system |
Checks the system and gives a
report to Manager. |
Reservation manager |
Make Report |
Marketing Department prepares
daily, montly and yearly seperate reports for checking improvements of hotel
chain |
Marketing and Sales department |
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